In summary: 1xwin does not sell your information to any advertiser or third party. Data is used solely for platform operations and legal obligations.
This privacy policy governs how data is collected and used between the 1xwin betting platform and its users. It applies whenever you use the 1xwin website or mobile app — whether you're registering, placing a bet, or contacting customer support.
1xwin takes your privacy seriously. We believe your data belongs to you — we use it only to deliver the services you need. Collecting information for hidden purposes goes against our principles. This page is written in plain language so you can read and understand it easily.
1xwin only collects information that is strictly necessary to provide its services. No unnecessary personal details are requested. Data is collected in three main ways — directly from you, automatically as you use the platform, and from documents submitted for KYC verification.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number, address | Account communications & security |
| Payment information | Mobile banking number, transaction ID | Deposit & withdrawal process |
| Identity Documents | NID scan, passport | KYC Compliance & Fraud Prevention |
| Usage Data | Login time, betting history, IP address | Security Monitoring & Service Improvement |
| Device Information | Device model, OS version, browser | Technical Support & App Optimisation |
1xwin uses the data it collects solely for defined, transparent purposes. No data is used for profiling or targeted advertising. Each purpose is clearly set out below.
1xwin uses industry-leading technology to protect your information — not just as a policy commitment, but enforced at a technical level so that no unauthorized party can access your data.
The 1xwin website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. See below for a full breakdown of which cookies are used and why.
You can block cookies through your browser settings. However, disabling essential cookies may prevent certain key features of the platform from working properly.
1xwin retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted or anonymized.
| Data Type | Retention period | Reason |
|---|---|---|
| Active Account Information | For as long as your account remains active | To Provide the Service |
| Transaction Records | 5 Years | To comply with financial regulations |
| KYC Documents | 5 years (after account closure) | Anti-money laundering laws |
| Betting history | 3 years | Dispute resolution & records |
| Customer Support Messages | 2 Years | Service improvement & reference |
| Marketing Preferences | Until consent is withdrawn | A Personalised Experience |
You have certain fundamental rights regarding your personal data. 1xwin respects these rights and aims to respond to any request within 30 days.
1xwin may update this Privacy Policy to reflect changes in technology, law, or our services. For any significant changes, you will be notified at least 7 days before they take effect.
Data Flow
How your data flows through every step, from registration onwards.
Why 1xwin is trusted
Your data is protected not just by policy, but by real technology and processes.
Detailed Explanation
Many people feel a little hesitant about sharing information on online platforms — and that's completely understandable. Before submitting your name, phone number, or NID scan, it's natural to wonder where that data goes and who can see it. 1xwin takes these concerns seriously, which is why this privacy policy has been written to be as clear and detailed as possible.
KYC — or identity verification — can feel uncomfortable for many people. But the process is actually there to protect you too. If someone tries to open an account using your name, KYC will catch it. Without KYC on a financial platform, the risk of fraud increases significantly. 1xwin's KYC process is handled through an internationally licensed, certified provider — your documents are never viewed directly by 1xwin staff.
A note on payment information. When you transact via bKash or Nagad, 1xwin only stores your mobile number and transaction reference number. Your mPIN or mobile banking password never reaches 1xwin's servers — it stays strictly between you and your mobile banking provider. If anyone claiming to be from 1xwin asks for your mPIN, treat it as fraud.
Many users are curious about their betting history. 1xwin keeps a record of every bet you place — but this information is used solely for dispute resolution and responsible betting monitoring. If it appears that someone is spending an unusually high amount of time or money on betting, 1xwin may use that data to take precautionary steps — and that's entirely for your benefit.
A word on cookies. Many people assume cookies are all about covert tracking — but not all cookies work the same way. Without 1xwin's essential cookies, your login session won't be remembered and you'll have to sign in again every time you reload the page. Analytics cookies don't identify you personally — they only look at patterns, such as which pages load slowly or which features go unused. That's the data the development team uses to keep improving the app.
What happens if you request deletion of your data? Account-related information can be deleted — however, transaction records are legally required to be retained for 5 years. This is not 1xwin's own policy choice; it is a legal obligation governing financial transaction records. These records will not be used for marketing or any other purpose — they are kept solely in case of a dispute or investigation.
A common question is: "Does 1xwin send my data to India or other countries?" Due to server hosting and cloud services, data may be processed across different geographic locations. However, strict data processing agreements are in place with every service provider, ensuring they cannot use your information for their own purposes. With encryption applied, your data remains unreadable regardless of where it is processed.
In short, the core message of 1xwin's privacy policy is simple — your data is yours, and we only use it to provide the services you need. If you have any questions, reach out to support anytime — you'll get a response in Bangla.
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Straight answers to the most frequently asked questions.
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